Frequently Asked Questions


What is Spider Send?
What are the benefits of using Spider Send?
How much does this service cost?
What is your cancellation and refund policy?
How does it work?
What is the best way to send many pictures at once?
What name will the charges from Spider Send show under?


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What is Spider Send?
Spider Send provides an easy solution to send large files to one or more people fast and secure.

Spider Send's file sending solution is ideal for sending:
  • Large PDF files
  • Large image files
  • Photoshop, Illustrator, and other graphic editing software files
  • Pictures
  • Videos
  • Music
  • A zip file with many different files in it
  • Basically, anything too big to go through email!


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What are the benefits of using Spider Send?
The benefit of using file sharing solutions like Spider Send is:
  • You can keep track of all your past sent files
  • You can view download stats on your files
  • You can always look up the download link again in your account page
  • You only have to send the file once, and it can be downloaded by many people
  • The process is instant and will save you a lot of time
  • You do not have to send 50 emails with the attachment if you plan to send a file to 50 people
  • Ane many more benefits...


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How much does this service cost?
With Spider Send, you can send large files up to 100MB absolutely free and with no limits. All files larger than 100MB and up to 2GB (2048MB) can be sent for as low as $0.99.

Currently, the actual cost of file transfers are as follows:

  Account Balance Transfer Rate
    over $30   $0.99
    over $15   $1.49
    under $15   $1.99



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What is your cancellation and refund policy?
You can request to withdraw any amount from your remaining account balance at any time.

Withdrawl requests are processed within 5 business days and are subject to a processing fee of $2.00


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How does it work?
Spider Send makes it easy to get all of your important documents sent out. You upload your file to our website, then you can send a download link for the file to your friends/co-workers in three ways:
  • Send the download link via our website when uploading the file or from "share file" page in your account
  • Send a simple link to anyone you like via email (no attachments needed)
  • You can share your download link with your friends on Facebook, Twitter or MySpace from "share file" page in your account


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What is the best way to send many files at once?
The easiest way to send a lot of files (pictures, videos, documents etc.) all at once, is to compress them into one file. The two most popular file compression softwares are WinZip and WinRAR. Almost all PCs and Macs come with at least one compressing software installed on them. Once you've compressed all your files into one file, you can send/share that file to others and they can simply decompress the file and see all the files within it.


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What name will the charges from Spider Send show under?
Charges from Spider Send will show up on your credit card statements under the name "SRA Web Group" which is the parent company of Spider Send, Rent It For The Games and Ads On My Car